Our commitment

Recruitment with clear standards

Doing recruitment ethically isn’t a tagline. It shapes how we work, how we treat people and how we explain our policies.

Matthew at work in the Poolhall office

Policies in plain English

What we commit to

Clear expectations, fair treatment and a straightforward route to raise a concern.

Modern slavery

Our statement and the checks we run across placements and supply chains.

Read the statement

Complaints procedure

How to raise a concern, who reviews it and what happens next.

Read the procedure

Candidate registration

How we handle your data, consent and communications during registration.

Read the guide

Equal opportunities

A fair process for every candidate, every time.

Carbon reduction

How we measure and reduce our environmental impact.

Read the policy

Data protection

How long we keep personal data, and how it is deleted.

Read the policy
The Poolhall office, dartboard and sponsored shirt on the wall

Questions or concerns

Speak with a real person

If you need a policy explained or want to raise a concern, contact the team. We’ll listen, explain the next step clearly and treat the matter properly.

Get in touch

Clear and accountable

Need something clarified?

Contact Poolhall and we’ll give you a direct answer or point you to the right policy.